CANCELLATION POLICY

ITAD Summit – Cancellation & Refund Policy
Effective Date: 09/09/2025

At ITAD Summit, we commit significant resources well in advance of the event, including venue reservations, hotel accommodations, catering, and other non-refundable commitments. To ensure we can deliver a high-quality experience for all attendees, the following cancellation and refund policy applies to all ticket purchases:

1. Register as an attendee - risk-free! You can cancel your ticket registration within 24 hours of purchase for a refund after the event or credit to next year’s event —no questions asked. Subject to 10 to 20% processing fee by the bank and/or ticketing system.
2. For Attendee Ticket refunds (after 24 hours since purchase), will be charged 20% cancellation processing fee and will be processed after the event. No ticket refunds or ticket transfer to the next event after April 30, 2026 due to finalized headcount with the venue and catering.
3. If an Attendee Ticket is transferred to the next event upon the request of the ticket holder, it may only be transferred once. If not used on the next event, the ticket will forfeit.
4. Exhibitor / Sponsorship cancellations will be charged a 50% cancellation processing fee. After Feb 1, 2026, refund will not be possible.
5. For Exhibitor / Sponsorship packages paid after February 1, 2026, you can only cancel the package within 24 hours of purchase for a refund after the event or credit to next year’s event. Subject to 50% processing fee.
6. For attendees coming from overseas, we highly recommend processing your Visa prior to purchasing a ticket. No refund requests will be entertained that are due to Visa Application issues by February 1, 2026.
7. If a Letter of Invitation for Visa Purposes is requested and received, refunds and ticket transfers to another person or next event will not be allowed anymore, regardless if a refund request is sent before or after the deadline.
8. Registration payments made via credit card will be refunded to the original credit card used, and will be processed within 3 to 6 weeks after the event.
9. Once payment is made, ITAD Summit considers this policy read and accepted by the attendee/exhibitor/sponsor.

Event Changes & Force Majeure
ITAD Summit reserves the right to modify the event schedule, speakers, venue, or program without liability.
In the event of cancellation due to circumstances beyond our control (including but not limited to natural disasters, strikes, government restrictions, or public health emergencies), attendees will receive a credit toward a future ITAD Summit event. No cash refunds will be issued.

Agreement to Policy
By purchasing a ticket to ITAD Summit, you acknowledge that you have read, understood, and agree to this Cancellation & Refund Policy. This policy is also incorporated into the Terms & Conditions link accepted during checkout.